Tag: text message address

This article applies to all eSchedule users.

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About Contact Information Within the Member Profile

Within the member profile, you can update your contact information. Administrators have full control over updating information for all members.

For Members

1. After logging in to eSchedule, click the icon in the upper-right-hand corner, next to your name.
2. Scroll down to “Contact Information”.
3. Make any necessary updates.
4. Note: see “Updating the User Profile” for details on how to opt-in/out of the member report.
5. Updating Cell Phone Carrier / Text Message Address — In order to receive text messages from eSchedule, it is important that the “Text Message Address” field is accurate and up-to-date:
   1. Enter your full cell number in the “Cell” field (e.g. 7162331212).
   2. In the “Cell Phone Carrier” pull-down, locate your cell provider.
   3. Click “GO”.
6. Once updates are complete, click “Update” at the bottom of the page.
7. Also see Troubleshooting Messages

For Administrators

1. Navigate to “Administration > User Management”.
2. Click the User ID of the member you wish to update.
3. Scroll down to “Contact Information”.
4. Make any necessary updates.
5. Note: see “Updating the User Profile” for details on how to opt-in/out of the member report.
6. Updating Cell Phone Carrier / Text Message Address — In order to receive text messages from eSchedule, it is important that the “Text Message Address” field is accurate and up-to-date:
   1. Enter the full cell number in the “Cell” field (e.g. 7162331212).
   2. In the “Cell Phone Carrier” pull-down, locate the member’s cell provider.
   3. Click “GO”.
7. Once updates are complete, click “Update” at the bottom of the page.
8. Also see Troubleshooting Messages

Note: If a member is using a mobile carrier that is not listed in eSchedule, please contact our Support Team. We will ask that the member send a text message to support@goeschedule.com so that we can appropriately setup their carrier.